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Need Help?
If you have an issue or question that requires immediate assistance, you can click the button below to chat live with a Customer Service representative.
If we aren’t available, drop us a message on WhatsApp and we will get back to you ASAP!
Ordering
Q: Do you engrave?
Yes for ₦10,000 per ring. Engraving takes 7 working days.
Q: Is there a warranty?
We offer a one year warranty on our rings which covers cleaning and polishing ONLY. After one year we can still undertake repairs in our workshop for a nominal fee. You can get full details of our warranty policy here
Q: What if the ring is the wrong size?
Please bring it back in-store within 7 days for a free exchange which is subject to availability.
If we don’t have the size you require available we can resize the ring for an additional ₦10,000 per ring.
Please note that resizing takes 14 working days.
Q: What is the difference between a band and a bridal set?
A band is a wedding band for the bride or for the groom.
A bridal set consists of two rings: an engagement ring as well as a matching wedding band for the bride only.
Q: How do I get my size?
You can use our online ring size guide here https://www.azarai.com/pages/ring-size-guide
Payment
Q: How do I pay?
We offer several payment options including payment via debit card or bank deposit.
Please view full details about payment here
Q: Can I pay on delivery?
All our deliveries are via DHL and unfortunately they don't support payment on delivery.
You can visit any of our stores in Lagos or Abuja to make your purchase in person. <>Please view a list of our store locations here
Q: How can I confirm if you received my payment?
Please contact a member of our customer service team on WhatsApp by clicking this link. We would need the name on the account you paid with as well as an order number to track your payment
Shipping
Q: How long does it take for deliveries?
Deliveries are via DHL and take 2-3 working days in Lagos, Abuja and PH and 2- 5 working days for the rest of the country.
Delivery is free for orders above ₦100,000.
Otherwise delivery in Lagos is ₦3,000 and delivery outside Lagos is ₦5,000.
Q: Do you ship internationally?
Yes we do. Please take a look at our international shipping page for more details https://www.azarai.com/pages/international-orders
Product
Q: How do I get a complete set?
You can either buy a bridal set and a band for the groom, or an engagement ring and two bands for the bride and groom. You can also follow the link below to see our premade trio sets https://www.azarai.com/collections/trio-sets
Q: How many grams?
We design and manufacture all our rings and we don't sell by weight
Q: Will the ring wash or fade?
All of our rings are genuine solid gold and sterling silver so they won't fade or "wash". Please bear in mind however that all jewelry requires care, so cleaning and polishing from time to time will help your jewelry preserve its beauty
Q: Is it real gold?
Yes all our gold products are either 9, 14, or 18 carat gold, we do not carry any gold plated products
