EXCHANGE POLICY

• We offer exchanges for size on all regular-priced Azarai products within seven calendar days
• Please note that exchanges are subject to availability
• For online orders, kindly request a Return Merchandise Authorization (RMA) from returns.azarai.com within seven days of the order date to be eligible for an exchange
• Items to be exchanged must be brand new and unworn with the tags intact and in the original packaging. Please be advised that items without tags are subject to a retagging fee
• Customers are responsible for sending the returned item securely back to us and for return shipping charges for the replacement
• PLEASE NOTE THAT ITEMS CAN BE EXCHANGED ONCE PER ORDER

EXCHANGE EXCLUSIONS

• CLEARANCE ITEMS CANNOT BE RETURNED OR EXCHANGED UNDER ANY CIRCUMSTANCES
• Rings that have been altered or customized in any way (resizing, engraving, custom orders) cannot be returned or exchanged under any circumstances
• We also are unable to process exchanges for international orders, so please be sure of your size before ordering
• Exchanges after seven days are entirely at our discretion on a case-by-case basis and subject to management approval. Kindly note that a restocking fee is always applicable

RETURN PROCESS

1. Request a Return Merchandise Authorization (RMA) from returns.azarai.com. You will need your email address and order number. RETURNS OR EXCHANGES WILL NOT BE ACCEPTED WITHOUT AN RMA

2. Fill out the required details and follow the shipping instructions to send the returned item back to our online team. You have the following options for sending the item back to us:

• Use your courier: You can send the returned item back to us via your preferred courier. Kindly ensure that you use an insured and trackable method as we are not liable for packages lost or damaged in transit
• Free in-store return: You can drop off your return for free at any Azarai store nationwide. Please see below for details
• Use our own DHL account: You can use our DHL account and drop it off at the nearest DHL office. Please see more information here

• Exchange: We will create a new order for the size you require and send the new ring to you
• Store credit: Your return will be processed as store credit to enable you place another online order. Online store credits can also be used for in-store purchases

FREE IN-STORE RETURNS

You can drop off your return item for free at any of our store locations nationwide for onward forwarding to our Online Team.

Please request an RMA from the Returns Portal at returns.azarai.com. Go in-store with a copy of your RMA and order confirmation. Please be advised that returns will not be accepted without an RMA.

Please note that it may take up to 10 working days for us to receive your return item and process your exchange. If you need faster processing, kindly select a different shipping method when generating your RMA.

USE OUR DHL ACCOUNT

For most customers, this is the less expensive option as they can take advantage of our discounted shipping rates. Simply select the DHL option when requesting your RMA from the Returns Portal and we will send you a prepaid shipping label.

If you choose to use our DHL account for your exchange please note that you would be responsible for all return shipping charges.

Within Lagos, the delivery charge each way is ₦5,000 and outside Lagos, it is ₦12,500.

IN-STORE EXCHANGES

You can exchange both online and in-store purchases in any of our physical stores within 7 calendar days.

Simply visit any of our stores with a copy of your receipt within seven calendar days of your purchase.

Please click here for a list of our store addresses nationwide.